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Recipe: Slack button to send notification to Engineering > Recipe: New Zendesk Ticket sends Slack notification to Cust Serv >

Instead, the matter can be evaluated by a customer support team member and the Engineering team is only notified of the truly relevant requests without support needing to leave Slack to write an email, copy and paste into a different channel, or go into Zendesk and reassign the ticket.Īpply this use case to your own Slack Enterprise Grid: This integration ensures that no one’s workflow is disrupted and prevents the Engineering team from needing to get notifications about every ticket (even non-dev related ones) in a shared channel between Engineering and support. For both notifications, the channel these notifications are delivered to are customizable.

Over on the Engineering Slack team, a notification will appear letting them know enhancements are requested.Īnd, back on the customer service side, a confirmation shows that it was posted in the Engineering Slack Team. This recipe powers the button functionality. When a team member sees the ticket is a request for dev enhancements, they can send it over to the engineering Slack team with the click of a button. Using this recipe, Workato can deliver the notification that a new Zendesk ticket has come in to the support team Slack team. For example, if a request comes in to the support team that requires enhancements from the development team, you can set up a seamless transfer from one team to the other. You can use Workato integrations across teams in Slack Enterprise Grid by using our secondary Slack app when creating your recipe.

Enhancing automation to work across Slack teams in an enterprise DevOps: Connecting the Customer Service and Development Teams on Slack Enterprise Grid We’re happy to report that Workato and Workbot for Slack are ready to go for new enterprise customers and you can start making integration recipes for Slack for Enterprise today. For example, Marketing will only see marketing related channels, but can have a shared channel with a different department like HR or Customer Service. Slack Enterprise Grid will allow you to have multiple teams on one Slack with channels that can be shared between more than one team. Today Slack announced Slack Enterprise Grid, an enhanced version of Slack for enterprise companies.